CUSTOMER CARE

SHIPPING INFORMATION

Yes, we ship worldwide. For any further informations please contact our Customer Care Team.

Once the order is confirmed, we cannot change the address nor modify the items of an order. If you placed an order by mistake and you want to cancel it, please contact our Customer Care team.

As soon as your order is shipped, you will receive an e-mail with your tracking and shipping information...............

Orders are processed and shipped only on business days that are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. During holidays and peak periods, your order may take longer than anticipated. All orders are shipped in Italy with MAILBOXES service and can take one to two business days to be delivered. For others countries we will do our best to ship 

Theodora Bak Srl will not be responsible for taxes or custom duties outside of the EU. Please check the local import taxes, which are under your responsibility where they apply.