SHIPPING INFORMATION
CUSTOMER CARE
Do you ship internationally?
Yes, we ship worldwide. For any further informations please contact our Customer Care Team.
Can I add items or change the address to an existing order?
Once the order is confirmed, we cannot change the address nor modify the items of an order. If you placed an order by mistake and you want to cancel it, please contact our Customer Care team.
How to Track My Order?
As soon as your order is shipped, you will receive an e-mail with your tracking and shipping information...............
How Long Will It Take To Get My Package?
Orders are processed and shipped only on business days that are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. During holidays and peak periods, your order may take longer than anticipated. All orders are shipped in Italy with MAILBOXES service and can take one to two business days to be delivered. For others countries we will do our best to ship
Do I have to pay duty and import charges?
Theodora Bak Srl will not be responsible for taxes or custom duties outside of the EU. Please check the local import taxes, which are under your responsibility where they apply.